about us - awards & accreditations

ISO 9001 and ISO 27001 Quality Management Systems

Management responsibility at Capita IB Solutions is firmly focused on continual improvement and customer satisfaction.

By adopting ISO 9001, Capita IB Solutions ensures customer needs and expectations are met by putting in place processes which align with those requirements, monitor the results and continually improve the process.

ISO 9001 relates directly to the development and provision of business accounting software packages and the development services incorporating consultancy, training, implementation and support.

ISO 27001:2005 is the international standard for Information Security Management System (ISMS).

Microsoft Gold Certified Partner

This is the highest level of Microsoft partnership program status which is shared by a very limited number of software organisations in the world. In order to receive it, a company needs to match well defined criteria. It needs to obtain confirmed clients' references, create products or solutions certified by Microsoft or employ people with Microsoft certificates. "Microsoft Gold Certified Partners" have to prove their high level of professionalism and competences in one or more domains of expertise.

Oracle Certified Partner

Together, Capita IB Solutions and Oracle provide customers in UK, Ireland, Hong Kong and Australia with industry-leading solutions and services. When a customer chooses an Oracle-based solution or service from an Oracle partner such as Capita IB Solutions, they are deploying world-class Oracle products, plus the extended capabilities of Capita IB Solutions that works hand-in-hand with Oracle, and provides for specific functional area, market, or industry needs.

BASDA Member

Capita IB Solutions is a signatory to the BASDA Code of Practice. We have been active supporters of BASDA since its inception and currently sit on the General Council.

HFMA Corporate Partner

As the leading provider of financial software, procurement and eBusiness solutions to the UK health market, we are a long standing corporate partner with HFMA, the professional finance voice of the NHS.

Learning and Performance Institute Approved Learning Provider

Capita IB Solutions is fully accredited by The Learning and Performance Institute and an Approved Learning Provider.

This accreditation indicates that we operate to the highest standards in providing training products and services.The Learning and Performance Institute is the world's largest professional body dedicated to workplace learning professionals. Launched in 1995, the Institute has made significant progress in developing and promoting high standards of excellence within the learning profession. It assesses training delivery processes, programs, courses and trainers against defined criteria. These criteria are mapped to a competency framework which has been developed, tested and proven over many years.

Environmental Policy

Capita IB Solutions is committed to reducing the impact of its operations on the environment and encourages its customers, suppliers and other business partners to join with us in making this commitment. Our Environmental Policy has been formulated with the following ends in view:

• to minimise material waste and energy consumption and to use renewable materials as much as possible;
• to recycle waste products where feasible;
• to encourage the use of public transport among our staff as an alternative to cars;
• to ensure that our software is effective in enabling our customers reduce their dependence on printed material;
• to ensure that all employees understand and comply with our Environmental Policy;
• to address complaints about any breach of our Environmental Policy, promptly and effectively;
• to comply with all legislative requirements;
• to review the effectiveness of our Environmental Policy at planned intervals.

The company has developed a set of detailed procedures and policies covering all areas of its operations and has put in place controls to ensure its responsibilities in relation to the environment are met.