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27.01.2012
Capita IB Solutions today announced that Capita plc will attend and sponsor The MJ Awards 2012, which will be held in London, 21st June 2012.
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11.11.2011
Salford Royal Foundation NHS Trust saves money by streamlining order management, virtually eliminating paper and increasing accuracy throughout the procurement process.
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03.10.2011
Capita IB Solutions Announces Nine New Business Wins, Totalling over £1.8 Million
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“Capita IB Solutions has a highly experienced project team with a track record of delivering similar systems and an in-depth knowledge of the public sector.”
Medical Council
services - customer services
All client support is handled through our call centre/help desk. It's standard hours of operation are between 09:00 and 17.30 hours, Monday to Friday.
The help desk deals with the following:
• Queries about application software;• Any problems with the application;
• Requests for the new software versions;
• Requests for new documentation.
The Customer services desk also offers a number of customer-related services, including the following:
• Delivery of new software releases;• Control of on-site modifications;
• Maintenance agreements;
• Maintenance and control of the customer database;
• Maintenance and control of the client web site;
• On-line diagnostic support.
Fault escalation procedure and customer complaints handling. The area of fault escalation and customer complaints is controlled via specific ISO9001 procedures.
To learn more please contact us or visit the resource centre.
Capita plc Sponsors The MJ Awards 2012
Capita Sponsors Housing Technology 2012
