Capita IB Solutions recognise that successful business systems today are very dependent on the availability of a mix of technical and application skills to manage them. When those skills are in short supply or resources are stretched, your business systems can suffer loss of effectiveness and run increased risk of disruption.
Capita IB Solutions' experience of working with a variety of organisations over many years has led to the development of an outsourced solution to these issues, ensuring that you derive maximum benefit from your business systems. Managed services minimise costly downtime by enabling quick recovery from critical failures. Through a fixed price service contract, Capita IB Solutions provides critical, pro-active and timely service that delivers reduced risk across a range of managed service programmes.
The objectives of the Managed Services programmes are to deliver key IT services at fixed cost, freeing you to focus on your core business. The scope of the service includes monitoring and managing your applications, databases and operating systems pro-actively, ensuring maximum effectiveness in terms of performance and functionality.
If your organisation is currently unable to devote enough resources to these areas, you may be missing out on some benefits from your applications, or running unacceptable risks with the reliability of your system. Managed Services reduces the risk associated with the operation of an organisation's key business systems.
By utilising the experience, skills and business awareness contained in the Capita IB Solutions Managed Service team, you have the comfort of knowing that the environment surrounding your business systems is operating effectively and at a managed cost.
The service is flexible, so that it can be tailored to each customer's requirements and can be adapted as circumstances change over time. The focus is on planned activity on a regular contractual basis, working to specified service levels and at guaranteed costs.